Please take a few minutes to read this information carefully as it contains important information about how One Eco Charge will process and store your information.

You should show this notice to anyone whose personal information your provide to One Eco Charge. You must ensure that any such information you supply relating to anyone else is accurate and that you have obtained their consent to the use of their data for the purposes set out above.

Section 1 – Who we are

In this Privacy Notice, ‘we’, ‘us’ and ‘our’ refers to One Eco Charge. You can ask for further information about our use of your personal information, by contacting us by email at [email protected] or by post at One Eco Charge, First Point, Balby Carr Bank, Doncaster, DN4 5JQ.

One Eco Charge is a data controller and is a UK registered company and operates from the registered address as noted above.

All personal information provided by you is held securely and in confidence by us in our computerised and other records. When we process your personal information we do so in a lawful and fair way and in compliance with the terms of the regulations. We maintain strict security standards and procedures with a view to preventing unauthorised access to your data. We use leading technologies to protect the security of your data.

Section 2 – How we Receive your Information

We may receive information about you from any of the following sources:

• directly from you or from someone you have authorised;
• from the contact form on our website;
• from other companies that have provided a recommendation; and
• publicly available sources of information, such as social media and networking sites.

Section 3 – Information we Collect

In order for us to provide our services to you and to manage those services we will ask you to share your personal information with us. The information we collect about you varies depending on the product used and your requirements. We may collect:

• personal information about you such as your name, address and contact details;
• financial details, such as bank account and card details; and
• information about your use of our website such as your IP address, which is a unique number identifying your computer.

Section 4 – How Long will we Keep your Data on Record?

The information we collect as shown under section 3 will be stored for 6 years in order for us to provide you with the service set out in section 5 and to also comply with regulations set out in the industry.

Section 5 – Why we Collect Information and how it’s Used

The collection and use of your information (also known as processing) such as your name, address, contact details are necessary to provide you with the services that are set out on our website. Without this information, we will be unable to provide you with the services set out on our website. We also process information based on consent (if given), legal obligations and for the purposes of legitimate interest.

Section 6 – Who we might Share your Information with

We may share your personal information with:

• Office for Low Emission Vehicles (OLEV) to check for grant schemes;
• agents or carefully selected third parties providing a service to us or on our behalf, such as: processing our mail, taking payments, providing data protection services, providing IT systems and administrative services. For more information about these companies, please contact our Data Protection Officer;
• organisations that have a specific role laid out in law such as statutory bodies, regulatory authorities, auditors, ombudsman and other authorised bodies;
• other organisations where we have a duty to or are permitted to disclose your personal information by law (e.g. if we received a valid request from the police or other third party organisation in the interest of preventing and detecting crime);
• another company, if our business or part of it is bought or taken over by that company to ensure our services can continue to be provided or as part of preliminary discussions with that company about a possible sale or takeover; and
• other third parties if you have given us your permission to do so or there is sufficient reason to believe they are acting on your behalf;

In the case where we need to share data about you outside of the UK, we will ensure that your personal data is kept securely, is only used for the purposes set out in this Privacy Policy and is afforded equivalent protection as it would be if it were processed in the UK.

Section 7 – Your Rights and Access to your Information

You have a number of rights concerning the personal information we use, these include the right to:

• ask for access to and a copy of your personal information, this is also known as subject access. Please see the “Subject Access” section for more information;
• ask us to correct the personal information;
• ask us to delete the personal information. Please see the “Deleting Data section for more information;
• ask us to restrict the use of your personal information;
• ask us to object to the use of your personal information;
• where you have previously given us your consent to use your personal information, withdraw that consent;
• complain to the Information Commissioner’s Office at any time if you object to the way we use your personal information. For more information please go to www.ico.org.uk; and
• object to an automated decision including profiling.

Subject Access

To request a copy of your data please contact us at [email protected] or write to us at DPO, One Eco Charge, First Point, Balby Carr Bank, Doncaster, DN4 5JQ.

In some situations, we may request additional information from you in order to validate the request. This is done to ensure your data is not shared with any unauthorised third parties or individuals.

We will respond to your request within 30 days. If the request is complex or if it requires access to a large amount of information, we may extend this by up to 2 months. We will notify you in these cases.

We will provide this information free of charge unless your requests are unfounded or excessive. In these cases, we reserve the right to charge a reasonable fee.

Deleting Data

You have the right to request your data to be removed from our systems. This right only applies in certain circumstances. We may refuse your request if:

• we need your information for the purposes set out above or set out in regulation;
• we need to assist in the establishment, exercise or defence of a legal claim; or
• we have a legal obligation to keep your information.

Section 8 – Direct Marketing

We may use your data for the purpose of direct marketing contact. All regulations and guides on this are will be followed when making any contact for direct marketing purposes. The contact may be made by phone and/or email.

If you would like to opt-out of receiving correspondence of any kind, you can let us know at any time by writing to us at the address above or by contacting [email protected].

We do not sell or pass on your details to any third parties for the purpose of marketing their own products or services unless you have given us prior explicit consent.

Section 9 – Important Information

Please note that if you give us false or inaccurate information it may affect the way we provide our services. If any information we hold is inaccurate please contact us to update your personal data.

Links to third party websites on the site are provided solely as a convenience to you. If you use these links, you will leave our site. One Eco Charge has not reviewed all of these third party sites and does not control and is not responsible for any of these sites, their content or their privacy statement. Thus, One Eco Charge does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do so at your own risk.